I have been a customer for 5 years. For two months I had no income, was unable to make regular payments. Had a payment arrangement confirmed in writing. Brought the account up to date ahead of the written and agreed payment arrangement. My statement indicates the account is up to date. I attempted to use the card, it was declined. I called the call centre. After waiting 20 minutes I was privelaged enough to actually speak to a human being. According to this person, I need to make at least 3 more payments before I can use my card, which is up to date as it stands right now. I asked to speak to a supervisor, I get transferred to another call centre where I queue again. After waiting another 20 minutes for service I hung up. I dont have the time to waste. I get statements to my email address every month. The payment arrangement was made through the same email address. Why can somebody not tell me that I am no longer able to use my card. Why must I suffer the indignity of a declined transaction. I am up to date. Unless someone contacts me to sort this out, I will not make another payment. I am well versed on the SPA and the NCR. Lets tango.
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