On 11 March 2013 I reported my card lost (ref - czm40/Zweli). Zweli transferred me to Hannes as I wanted a black card and an extended expiry date to 2016 as the expiration would be 10/2013. Neither Zweli nor Hannes indicated that this would be a problem and both indicated that I would have my card ...
So far I have been receiving good service from virgin money until when I requested a re-request of a settlement letter, the 1st one was received on the 11th and expiring on the 15th but due to delay from other companies I needed a new letter to be done. On thursday morning I called and advise them ...
Dear Virgin Money is there a specific reason why I should beg every month for a credit card statement? Is this your way of frustrating clients to ensure that outstanding amounts are settled late and you can levy interest. Your system on the Internet do no supply statements for primary & ...
Last week Tuesday I send my payslip and bank statements through for a credit increase and they told me it will take 48 hours for review. I phoned on Friday again and spoke to Lerato. She promise me she will go and see if they did received my documents and will come back to me, but because it is a ...
I recently paid off my credit card which had a balance of about R7430.00 outstanding. After having paid it off, I received and sms to let me know that you've increased my credit limit to R8950 and I quote "in line with my consent". I went to fill up my tank yesterday, and my card declined ...
I have a Virgin Credit Card. I logged in today to discover my credit limit had been reduced by 50%. Your terms and conditions state: 15. REDUCTION IN THE CREDIT LIMIT 15.1. You may at any time, give us written notice, requesting the Credit Limit to be reduced or stipulate the maximum Credit Limit ...