I had an appointment for my car assesment at telesure, when i aarived there i was greeted by rusdien with a smile and he told me everything will be ok. i was feeling very said and down after what happened to my car and such words meant a lot at that time. he assesed my car and once he finished he ...
I know that it easy for people always to complain about bad service, but I believe one should recognize the good and even excellent service too! I have been dealing with the Virgin Insurance call centre for years and had good service. The call I just made to Virgin Insurance (25 April 2013) has ...
I had a light fender bender accident about 4 weeks ago. After phoning Virgin insurance to claim, every thing seemed to go alright. But after having to drive up and down for quotes, it took them a further 2 weeks to get the car booked in for repairs and it would've taken longer had I not phoned them ...
On the 6th of April I had an accident and called my Insurer, Virgin Insurance. I was assisted my a very efficient call centre agent Simphiwe Ntsele. He kept in touch with me and updated me as to the status of my claim. My claim was approved and I was notified immediately. Simphiwe is a real asset ...
I am furious. I took yesterday out a policy for R301 per month, today I get a mail charging me an extra R334 per month for additional services I didn't agree on. I gave my number to a Bongi to phone me back, still waiting. Before that I spoke to 2 guys which phoned my husband back instead of me. ...
My husband and I were recently victims of a home invasion style at our home and office. I contacted the Claims Department of Virgin Insurance to lodge a claim. I was still highly traumatised when I spoke to Zulpha and she was kind and compassionate and immediately began the claim process for me. As ...