I was told last month to cancel my Virgin Active account by issuing a stop order with my bank after I send a fax to the call centre. After doing so, the stop order was successful and I expected a payment to be taken for the cancellation fee. This month, I received a letter saying that I had not ...
After my first Hello Peter, recieved immediate response, but nothng was done to the problem, recieved alot of promisis, one concern was boom gate not working, response was, it is going to be delt with soon, after three weeks, nothing happened, due to this, someone smahsed my cars window, took two ...
2 months ago I sent Virgin Active an e-mail enquiring about cancellation as I recently had a baby and don't use my Premium membership as often. I only enquired about cancellation as I don't want to cancel membership if i have to pay the full joining fee when I would like to reinstate membership ...
Hi Tracey-Lee, Please note that I appreciate your complimentary ticket and would rather have it from the 1st November. However I'm very concerned and unsatisfied with the outcome of my complaint. Your are based at Head Office and have powers and authority to give instructions to Club Managers. As ...
I complained about a class. Was assured that they would monitor the instructor - 5 people doing the class, other days we have more than 20 doing the class! No one is monitoring and no feed back from the gym, Today their was a boot camp type class. NO advertising! When I got to the gym to do my 8 ...
On Monday evening 21 Oct 2013 I visited the Durbanville Virgin Active to speak to the manager. I spoke to the Manager On Duty (MOD) and the Marketing Manager, and was advised to speak to the Branch Manager, Yolandi Fourie. She was not available then, and I made an appointment for 14h30 today, ...