Absolutely disgusted with virgin active sunninghill customer service. first time at the gym for a complimentary training session and i was not allowed in the gym. so much for allowing current members to bring 3 guests a year. then the manager (Tracy) tries to rectify this and meeting with me for a ...
On the 23/10/2013, it was my first time attending a yoga class in Roodepoort Virgin Active. It happened that I was 10 minutes late for the class due to traffic by the club, I went in and the instructor completely over reacted and kicked me out the class. Having not said anything to disrupt the ...
I received a SPAM e-mail from Virgin Active addressed from [Email Removed] today. I SPECIFICALLY instructed Virgin that I do not want ANY unsolicited correspondence from them. I want my details REMOVED from your spam database immediately, and furthermore I DEMAND that you show me the signed ...
When i phoned to enquire regarding my contract the sales representative i spoke to was unable to assist, i finally got to the manager and then he was arrogant and basically passed me on to head office. In my opinion someone with such an attitude against customers should not be in an manager position ...
I have now been with virgin active for a good 13 years. I have initially joined the Lenasia branch and was promised promotional gifts etc. I have upgraded my membership to all over access for a good couple of years and have noticed that every other branch keeps to their promise except the Lenasia ...
I have complaint regarding the service that I received from Grace Radikonyana. I came to Virgin active because I am a new registered member and needed a tour. She asked me why didn't I do the tour where I have registered as a member, she even refused to take me for a tour saying it doesn't make ...