Hi I have recently moved to JHB from EL and my Virgin Active Gym membership was frozen which I have requested to open up again and just advised the consultant that I have moved. He advised that I will now have to pay R475 pm because of this which I think is unacceptable. I have not given the go ...
They had an advertisement running that if you sign your child up for V-Club in October you get a free bag, they had pamplets all over the show. I have done that but yet received the bag!!! I have contacted them numerous time, went in to the branch as per the consultants request (sharief) but no ...
I renewed my membership on 05/11/2013 on Discovery Vitality. I was told I must pay a joining fee of about R800 which I paid the same day. This morning I received an sms from my bank, R500 taken of by Virgin Active. When I called the call centre I was told that the R500 was part of my joining fee ...
I am a member of the Melrose Arch club. In August, the club underwent major renovation and I was not communicated to despite having advised the club on numerous occasions of my new cell number. We than had to use other clubs with no compensation. I raised my concerns with the club manager who ...
I called the call centre to give notice to cancel my membership and received extremely efficient and professional service. Thank you Virgin Active for your helpful & friendly staff! ...
On the 7th of November I managed to get hold of virgin active to cancel my membership for both my wife and I. I received a response saying my membership will be cancelled by November 30th and "therefore no further debit orders will be submitted." I asked for confirmation number but I did ...