We were forced to convert to multiply from Vitality due to bankmed, and I was charged twice for my January membership on the 1st of January, I have called the call centre 3 times and they told me they are processing the refund, 4 weeks on and nothing has materialised, and my refund is still not ...
I am unbelievably frustrated. Having migrated from Discovery to Bankmed which uses Multipy, I have tried, begged, visited numerous gyms, spoken to general managers and my all time favourite, tried reaching the Virgin Active call centre several times, waited on hold for 20 minutes only to be ...
Durig the December holidays my wallet, containing my Virgin Active Club Card, got. I went to Virgin Active in the Parkview Shopping Centre today to replace my card. I was really shocked when I was told that a new card would cost me R60!! R60 for a small plastic card is ridiculous. I understand that ...
A friend and I were interrogated for re-opening a pool lane on Saturday 19 January 2013, we arrived at the pool about 30 minutes before closing time at 7pm wanting to train for 20 minutes. This would have been enough time to swim as well as leave before 7pm but the delay in rolling up a pool cover ...
My son uses my Mountain Bike regularly to ride to Gym. He locks it outside the Gym in the bicycle rack. He came out today to find his bike gone. He reported it to Carly, the manager. She has filed a risk report and said she would check the CCTV footage. However, there are no cameras covering the ...
I am very well aware that you are not allowed in the studio's while a class is in progress for your own safety. HOWEVER, when there is little to no equipment stacked on the racks outside the studio where are you expected to get your equipment from? When I asked the reception desk what to do, I was ...