I would like to express my extreme happiness with the service i received from Jay Mofokeng from Maponya Virgin Active and Therezane Heynes from the Virgin Active call centre for going the extra mile in sorting out my migration issue. The last post (a complaint) on HelloPeter did not help in sorting ...
My mom opened a V-Club membership for my daughter last year. When I joined the gym, I requested for the membership to be transferred under my name. The consultant said the membership would be cancelled from my mom and re-opened to me. So I paid the joining fee as she said no forms were needed. I ...
I was approached by a sales consultant at Virgin active and offered me a membership that i could cancel at any time. i have since been divorced and can no longer afford their fees and they told me i have to pay them a full fee of R279 for 24 months. the cancellation clause apparently tells me i owe ...
As a Bankmed member I had a linked Vitality membership which was terminated on the 31st Dec. 2012 due to Bankmed & Vitality terminating their contracts with each other. Linked to this is my Virgin active membership which costs me R417.10 per month & is paid by myself via debit order. ...
Hi, I have been trying for days to get through to Virgin Active call centre on 0860 602 0091 & 0860 200 911 to no avail. I phoned again this morning, held on for 10 minutes before the call was cut. I called back at 10am & spoke to Mandy (I asked her for a call reference, she told me to use ...
I am of the belief that if someone has the time to complain then they should certainly take the time to compliment. The prior problem i had regarding my joining fee and medical aid changeover was resolved efficiently and without further question. Matthew at Virgin Active morningside ensured i didnt ...