The service from truworths call centre in Cape town is pathetic as well as whoever handles the complaints lodged on their website, I called them 2 Dec to source items i had bought on sale which did not fit, still waiting for them to get back to me, lodged a complaint on their website on 12 dec ...
Poor customer satisfaction and by call centre.i opened up an account and don't qualify for the voucher coz I "have a pre approved account which I never applied for". Thereafter if I purchase, I have to pay over 9 or 12 months and over where I have to pay interest.i cannot pay in 6 ...
Someone had made a purchase on my account around the end of August. I spoke to head office and was referred to the department assisted by Leroy. He requested that i send my documents and provided me with his email to do this. I sent the documents on the 18th of September. On the 8th of October i ...
When I made this purchase the girl at the till completely messed up by ringing up other peoples purcahses on my bill then ringing my bill on 6months when I asked for 12months.. then she had to take everything off and start again and I could SEE right THERE she was making a mess.. however the ...
My wife bought a dress from Truworths for R450, after. One wash the dress shrunk by about 20 centimetres. The dress was taken into the lenasia store. She was offered a cedit of R170, She refused o accept the amount and was asked to speak to the area. Manager, who was utterly unprofessional and ...
Without any subscription/association with any Truworths accounts I received a promotional SMS in the lines of "Your RXXX.YY credit limit and RXX in vouchers from TRUWORTHS My Name expires in ZZ Days use your id number to activate... tel 021 460 2300" Firstly I did not recently sign up for ...