Paid for the new decoder on the 18th November and was initially advised 24hours delivery time. Every time I phone in I am told should not take so long and the matter will be escalated (a well loved word in the call centre) Well all this escalation still has not resulted in me getting the decoder. ...
I'm not sure what's happening but again this month my voucher could not load and now my channels are blocked. Last month same thing happened I e-mailed them and they called me, it was then rectified. Now my service was blocked before my recharge expiry date which is today, 04/12/2013. I have sent ...
For the THIRD month in a row I have been experiencing this problem. The past 3 days my Top Tv account has been switched off (Service is blocked) and on numerous times, I make use of the prepaid option as it is more convenient. Each morning I get up and get the same message displayed on my TV. My ...
After moving house the call centre was contacted three times in three weeks requesting assistance with setting up the dish. I was told that an sms would be sent to me with installer details for assitance. It is almost three weeks from the first call and I am still awaiting a response and ...
1. I order my new HD Decoder made payment on 12-11-2013. Only received it a few days later. 2. I had a lot of problems from 18-11-2013 with new decoder and I phoned in every night and day to get everything sored out but only got I will phone back never heard anything. Then I got news I'm going to ...
I have been using top tv for 4 years, when they introduced prepaid vouchers I started buying them it made things easy 4 me, I would activate my voucher via toptv website but now I can't. Today I bought a voucher R279 and had to send a sms at first I was having problems with the sms but it finally ...