I've been dealing with this for long enough now. I've seen numerous complaints on this website about the same problem I've been experiencing. My Telkom exchange is congested. It's been congested since October. I've been dealing with local latency spikes between 200 - 800ms. It is absolutely ...
This report is in reference to my complaint of 17 April and I feel obliged to re post it as nothing seems to have happened.: I am consistently hounded by Telkom representatives to try and sell me their latest products. When they finally came up with a product that was better suited and cheaper to ...
My ADSL line at home has been losing connection every 2nd day or so since end of March 2013. I have now logged 7 calls (and about to log number 8) in the last 30 days for Telkom to fix the line/service properly. If I've had between 5-7 days service from it, that would be plenty! Each time, I get an ...
I applied for my ADSL connection 4 WEEKS ago. I had to phone the call centre repeatedly and even had to visit their offices in person, but it still took 3 weeks just to install my line (test & enable an existing cabled connection). This was done on the 22nd of April, and I received my ADSL ...
I have a Telkom line that is constantly dead. I report it and it gets fixed several days later by a technician. Within a few hours the line is down again. I call again, the same thing happens. This has happened for 4 months continuously. The technicians say it is the box for the block, that they ...
My line was suspended due to non-payment. So the line was not usable. I am still however charged for Monthly rental on this line even though I can not use it. Is it not against the law to charge somebody for something they can not use? Surely I can not be charged for this??? There was no service ...