I am really frustrated with the incompetence of this company. I am supposed to be on a Do uncapped advanced package which should never be more than R650 a month all inclusive. The person who did the order for me in the beginning however opened two separate accounts for my ADSL. One invoice is now ...
This morning I received a phone call from Jackie at Telkom. In a 5 minute telephone conversation, she was able to resolve all of the issues I have had with Telkom over the past few weeks. This, after having called the "help"line numerous times, emailing several times, visiting a Telkom ...
So considering that Telkom have decided to ignore my last complaint, I'll simply start another one. Here is my previous one: https:///telkom/complaints/adsl-speeds-not-what-i-was-promised-1037523 Technician came out, he claimed the line was fine, and that the speeds I was getting (under 0.1meg) is ...
I have reported The faulty line but no respond to date 28/04 ...
I phoned Telkom Customer Services on Friday, 03rd May 2103 at about 14h00 requesting an upgrade from 2Mbs to 4Mbs ADSL speed on my existing account. The operator first checked if my line supports 4Mbs and she confirmed that it does. She then informed me that it will take 12 to 24hrs before its ...
After complaining about my Uncapped service being put on soft cap after i downloaded too much bandwidth, i received a call explaining to me that it is Telkoms practice to restrict people if they have downloaded more than the accepted amount (the amount could'nt be specified)-now the logical ...