I contracted to telkom for a simple 1 package. Telkom landline, adsl, wireless modem and 3G dongle .instalation was done to 031 3683113, I was told to pick up the 3 g dongle and router from musgrave branch, who over two months now keep Telling me they are out of stock. When I try calling 031 ...
On the 15th I wrote a complaint about my line that was down for the 3rd time, this is now number 4!!! MY LINE IS DOWN AGAIN AND YOU BETTER FIX IT OR COME AND REMOVE YOU FROM MY HOUSE. I also want to ask you to please bill me for the full month and see what happens. From now on I will NOT PAY for a ...
After loading data on a 8Ta modem, Telkom offers their clients 10Gig wi-fi access from their wi-fi hotspots. This is a case of enticing people to believe they have a service at their disposal only to find out it does not work. After registering on the website for self-service login, the wi-fi link ...
Ok so, 2 weeks no ADSL. I have been told at least 10 different stories from more than 10 call agents; from my router that is faulty to a technician is currently onsite to a missing cable. Funny thing though... THAT TECHNICIAN HAS BEEN ONSITE FOR 6 DAYS. I have tried escalating, and phoning everyday ...
Why am I being charged for services that not even using, closer option, weekender etc!!! I only use my line for internet - don't even own a phone Tried calling telkom but after 45 minutes of transfers and incompetent people I still could not speak to someone regarding my account!!! I try and give ...
After numerous telephone calls, a visit to the walk in centre and lodging a complaint on the telkom website, I resorted to logging a complaint here. I received feedback from Telkom on the same day stating that my complaint has been escalated and gave me an escalations number. This was a week ago ...