We applied for a ADSL line and Wifi router in December 2012 and received the device in January 2013. We battled to get the device to work and and the technician SAM came out numerous times to help us sort out the problem. They then conclude that the device is faulty and they replaced it with a new ...
Early July 2010 I called Telkom and asked for ADSL at home. I had a prepaid phone already - they said I had to change to one of their "CLOSER" packages to get ADSL which I did. approx 2 weeks later I received an sms from telkom saying that there were no 'ports' available and that the adsl ...
I was made to stand in a quee for more than 30 minutes whilst 2 other clients where helped that walked in after me. Upon query the counter staff just shrugged their shoulders. ...
Call logged to Telkom on 11th Sep 13 824crk110913 to date no reaction even after escalation done ref F17389. I suppose I shouldn't be surprised by this as my ADSL line has been down for more than 30days this year already. (5 times) total credit given by Telkom = R20.62 excluding VAT. total paid on ...
Telephone pole fallen over. Reported 1 Sept to Christina. Ref number: 90877-44-010913. Urgent because pole is a danger and by falling over it has damaged our phone lines. 2 Sept: followed up with call centre. Spoke to Rekiloe and Patricia. I was told the technicians will come that day. 3 Sept: ...
This complain should originally be about billing, which I thought was shocking until I tried to get hold of their customer care department. My original complaint was regarding my monthly premium for my capped ADSL which went up by R300 with out my notice or anyone at TELKOM even trying to inform me ...