I have on at least 3 occasions reported incorrect invoicing. Im on the Telkom Simple contract and should be paying R399 per month, yet continously get charged over R500 pm on subscription services. Telkom employees insist they have " fixed" it on the system every time, but my account does ...
I went into a Telkom shop and asked to cancel my account on the 3rd of July this year. I spoke to a consultant and was assured the cancellation will be logged and end of contract will be on the 3rd of August. A week later i called Telkom to put the account on hold and heard that the cancellation ...
I applied for a Telkom line on 5 August and was told they would contact me within 2 weeks. Three weeks later I phoned their "customer services" to be told they would only phone me on 3 September due to technical difficulties during a switch over. 3 September came and past. I phoned the ...
In April 2013 my internet stopped working. I phoned DSL support to log a fault. On 29 April I received a text telling me that my line had been tested and found free of defects but my internet was still not working. After this I spent more than two weeks phoning your support line and being told that ...
Hi I called in about 3 weeks ago and asked tht my ADSL be cancelled and the consultant said i would be called in a weeks time to confirm this. up to now now one has called me. Telkom is very quick to take their subscriptions but poor at responding to their subscreibers problems. I would like this ...
Every time it rains I log a complaint with Telkom, I repeatedly push the point that the fault needs to be dealt with as soon as possible because the fault only occurs while there is water on the line. It has now rained and I hope with my all that it will be dealt with while the line still has ...