On 3 occasions, in one day, my call was routed to Nomazulu. I don't know who how this happened, but it was a bit unusual. Nevertheless, I'm glad it did, as Normazulu handled my call with such professionalism & genuine concern. Besides the fact that I didn't't have to repeat myself, I ...
I have tried since July to: 1. cancel my 20Gig data package. I am in their system, have given the 30 day notice and still they bill me. Their reference number is pretty useless as is calling them. 2. they are now also billing me for 2 extra email boxes which I never requested. Again when reporting ...
TELKOM has strengthened my resolve to believe in miracles... that never happen. Since 22 September we have been phoning to complain about our ADSL line and the fact that it works like an indicator on a car - on, off - on, off, and so on! When the phone does get answered - sometimes after as long as ...
Despite receiving a prompt response to my post of 14 October I sit once again have emailed through relevant information, as per their request, to Telkom with no feedback. I find this unacceptable and tomorrow it will be a week since their last communication. ...
A month after I contacted Telkom with my request for assistance, I am still struggling to get any help whatsoever from them. Despite a previous complaint and my recommendation that LEBO MASEKO must be removed from his / her position and reassigned or retrained, and that LEBO MASEKO must not be ...
What a waste of time -i have read thru the Telkom complaints and i see i am not alone -my speed today (Sunday) was hovering at an impressive 0, 8kbps for long periods of time this seems to be the norm on the weekend and public holidays and it happens more and more after 1 o'clock during the week ...