I have been struggling for weeks now to get someone from Telkom to come and repair my line. Received an sms today. The fault has been repaired but no one pitched at the home or at the exchange. I have escalated And Phoned and phoned and phoned. No assistance. The exchange is fine. The Modem is fine ...
I reported 2 faulty lines (needed for business) on the 16th - now 9 days of inability to do business. They are not responding to the "Pinnacle" call centre - on 3 occasions I have sat with the phone on speaker listening to the terrible muzac, and hearing "please hold while we ...
From the time we've upgraded our contract with 8-ta, the following payments were made via debit order: End of May R361.45 End of June R744.50 (I queried this amount and was advised that this was for the new contract that kicked in and needed to pay double the device fee.) End of July R337.50 End of ...
I do not know how many reports I have to write before Telkom will even bother giving me a concrete response, as to when they will come and replace the cables that were in my area on the 26 October 2013. My complaint has been with the escalation advisor for weeks now and I am still waiting for ...
The internet in our area has been off for more than 8 days. Telkom have been notified about the problem but they have not fixed it yet. We are more than 4 companies in the area that are stuck without internet. It is very difficult to run a business if you are disconnected for so long... ...
I recently upgraded my existing phone line to and adsl line. I handed the paperwork to them on friday afternoon. On monday I received an sms to confirm that the order is complete and that I can collect the modem at their shop. They were very helpful in explaining how to install the modem and the ...