I reported a complaint online with Telkom on the 18th Dec 2013, it is now the 16th Jan 2014 and still no one has come to have a look at our house phone!!! What is the point of logging in a complaint if it is not going to be adhered to? After numerous attempts to get through to their complaints ...
I had a small dispute about my bill when switching from one product to the other and Telkom credited the amount without any hassles on my next account. The person I spoke to at the call centre was also super efficient and friendly. Great service! ...
After really trying to make use of your call centre to resolve this I still have nothing, so unfortuantely I need to resort to this. The worst part is that I am a potential client, I am not even a client. I have been waiting on a line to be installed for a month and a half. I have had my wife ...
I am considering moving my ADSL data account to another ISP (and would leave the circuit with telkom) so I phoned the ever "helpfull" call centre. after waiting a full 20 (!) minutes on hold, I spoke to an agent who told me that if I wanted to cancel "it would take about a ...
My tel line and ADSL has been intermittent (down mostly) since 6 Jan. I logged calls daily via call center, sms's to 30591 or via Telkom website. I'm a premium ADSL subscriber and I settle my bill monthly yet I cannot get service! On 16 Jan at 12.27pm I called the Fault Reporting Center and spoke ...
On the 3rd of September 2013 i requested as a new client a land line installation from Telkom who came a few days later to install the line. Upon checking my house for installation they realised that the pole ends a few meters from my place and they said they will log a call to extend the cables. ...