After logging the fault on the 7th of January 2013, my line is still dead (22 January 2013). I have called the help desk countless times (from my cell phone!) and the only answer is "you call will be ESCALATED". This seems to be the only word being used! ESCALATED does not help!! The ...
We received a response from the escalations department in regards to our telkom problem last week Wednesday and were told it would be sorted. Today we received a call to tell us the problem has been sorted out. We need to remove the SIM card and test it in another phone and it will work. Guess what ...
I had ADSL installed at my home premises. I wanted to then cancel my ADSL. Upon cancelling the ADSL, Telkom removed the jumpers from the exchange but at the same time disconnected our telephone line. Our line was offline for 3 months and I kept calling Telkom to complain. After 3 months, they ...
New line, phone cut off for non payments. Did not receive a bill so how can I pay! I should have called them they say! When I called to speak to someone I was told he cannot connect until I pay and cannot reverse the reconnection fee. Why should I pay a reconnection fee when I never received the ...
Eported adsl line not working on friday, have not heard a response and now fault reporting line just rings ...
My speed connecting to the Internet via my ADSL has dropped from 4mbps to 0.03mbps. I reported it to MWeb and they reported it to Telkom. Telkom told them it is a network failure problem due to congestion on my line. They said it could take months and months to fix. So now i am paying for a 4mbps ...