It has come to our attention that Telkom has been billing for a line for the pass 7 years. Since we are a business with many lines we did not pick this up and it was not brought to our attention by Telkom. We have since October 2012 cancelled the line and we are still been given the ran around for ...
I have been on an uncapped 2 MB Telkom ADSL account since Wednesday the 16th Jan and have received consistently slow connection speeds. Instead of 2MB I get less than 300kb if I'm lucky. I complained to Telkom and kept getting passed around from on call center rep to the next having to re-explain ...
Our business has been without ADSL connection since the 2nd of January. We have phoned, smsed, reported faults online everyday since then. The excuses are various, and nothing has happened yet. We are still without internet connectivity. Obviously the 3G costs are becoming ridiculous. I find it ...
For the past couple of months I have been experiencing constant internet drop. Like a couple of times a night my internet would just stop working and I would have to reset my router and once it picks up again it would die again in a couple of minutes and it goes on like that every night. I get ...
We have been trying to get this problem sorted for the past two months. Each time they send a technician, or so they say they do, and sms is sent to say the line has been restore and repaired. We are experiencing slow line speeds in that we were told that firstly, 1) we were switched to a slower ...
I requested a transfer of my prepaid landline on 7 January and spoke to Esmarie who failed to update my cell number, advised me incorrectly that the transfer is free (even though I advised her that it is a prepaid line) and gave me an incorrect reference number. She furthermore said that the ...