Mid January I contacted Telkom to upgrade my adsl line from "Fast" to "Fastest" as the line is incredibly slow and we can bearly Skype. The Call Centre operator checked that the line was able to accommodate the new speed and "upgraded" my service. To date, nearly 2 ...
I tried to purchase a Do Uncapped account on Telkom's website. It is the most shockingly unusable process I've come across. Firstly it forced me to enter my telephone number so that it's magical system can determine my 'exchange maximum speed' which honestly is immaterial to me when I am just ...
1st Issue: (27 February) My line was suspended before I went on holidays in december - I paid the account to lift the suspension, then the account was suspended for January and February. I couldn't use my line and I got the full bill for the two months. I settled the account and requested ...
We have a contract with Telkom's Intekom ISP which we wish to cancel. However Telkom's customer service is unable to locate the existence of this contract, and is therefore unable to terminate the debit order of R79.00 per month. We had to wait for more than an hour on the phone while being passed ...
Dear Sir With reference to my query WCP3603/12 with ICASA and Telkom ref 961cwk050213, I have had no reply or feedback from Telkom or ICASA at this stage and from the beginning of this month to date have been having a problem with my internet and now since last week my telephone line is completely ...
I have been struggling with SLOW to DEAD internet speeds in the Centurion Higveld area. I have used 3 different ISPs with no luck. Everytime I contact Telkom they just say my line is syncing at 4mb/sec so there is no issue with them. This was untill an ISP indicated that the Highveld 3 Exchange is ...