We moved business premises over a year ago and cancelled both our Telkom landlines there the day we moved. They only cancelled one of the landlines but we have still been paying for the landline nr 021 556 0356 for over a year now! I have called the call centre numerous times after nothing ...
My internet has a lag of 1 - 10min on it. I'm phone constantly every 2 to 3 days to reset my port. The technical sent an order through that they must must me on a new dslam port. The guy phoned me and told me he must phone somebody higher up to see what he must do because he dont know what to do!!! ...
For the past year I have been trying to sort out my Telkom bill. Every month they add a R160 "service fee" on my account, which is the same amounts as my subscription fee. This month alone after days on the phone with their call centre, I was told first I owe R90. Then a few days later ...
We are trying to cancel one of our Telkom business lines. First we get given the wrong email address to send the cancellation letter which find out only a week later after following up on our side. We send through another cancellation request to the correct address and follow up a week later. Now ...
I CALLED TELKOM TO APPLY FOR A LINE THAT HAS TELEPHONE, FAX AND ADSL. SOMEONE CAME TO INSTALL IT LAST THURSDAY AND THAT WAS IT! I WAS ADVISED THAT I SHOULD BE ABLE TO FAX - I AM UNABLE TO FAX!!! I CALLED THE CALL CENTRE AND I WAS SENT FROM PILLAR TO POST FOR A GOOD 30MINUTES TRYING TO EXPLAIN THE ...
I ordered my adsl line on the Monday, Wednesday I received an sms saying that a technician will be at my house on Friday. Friday the technician showed up and installed the line, we received a router and after a quick phone call to Telkom to get my user name and password we had internet. After sales ...