I'm trying desperately to cancel my Telkom account as I am moving house at the end of May (PLEASE NOTE I ONLY WISH IT TO BE CANCELLED THEN) but the 10210 number is completely ineffective. I have been sitting on hold for 30 minutes and counting. If my line is not cancelled at the end of May because ...
In March 2013 we already logged a request to transfer an existing ADSL line to a new premises. The scheduled date was for the 4th of April. On the 3rd, they at least call to confirm it, but never did it on the 4th. When we called them to find out what the status is, they claimed they were not aware ...
I have move homes, within the same area, and simply needed my ADSL line relocated. Made arrangement more than 3 weeks ago notifying them of the move. First time, they never came the time they said they would. Then they rescheduled for this Saturday, and never pitched. Telkom never follows up, like ...
Following my earlier complaint about unreliable email from Telkomsa, I received absolutely NO assistance/feedback/resolution of my problem. I still cannot rely on my emails reaching a recipient, even though same email shows in my sent items folder - no error messages received. In desperation I have ...
I am consistently hounded by Telkom representatives to try and sell me their latest products. When they finally came up with a product that was better suited and cheaper to me, I agreed and as far as I am concerned a contract existed between me and the company for this product. If they check it is ...
I called the help number at 15h30 today for assistance with my internet connection. The woman who answered was extremely rude, abrupt and unhelpful to me. She refused to give me her name and simply cut me off. The second person, Musa, was very helpful, but couldn't give me any info on where to ...