I am consistently hounded by Telkom representatives to try and sell me their latest products. When they finally came up with a product that was better suited and cheaper to me, I agreed and as far as I am concerned a contract existed between me and the company for this product. If they check it is ...
I called the help number at 15h30 today for assistance with my internet connection. The woman who answered was extremely rude, abrupt and unhelpful to me. She refused to give me her name and simply cut me off. The second person, Musa, was very helpful, but couldn't give me any info on where to ...
I had a 2meg line with 10Gb data, but cancelled the account and got a 1meg uncapped account. Months down the line I was disconnected without notice due to "outstanding payments". It was discovered that Telkom never cancelled the first account on their system. After months of agony I was ...
I applied for a DSL line and was pleasantly surprised how quickly I received a response. I got a message that the line will be installed on the 15th of April, during the course of the day. I stayed home and the technician arrived as scheduled, only to proceed to tell me that the lines in my unit of ...
To whom it may concern: My folks landline is not working again. They are an elderly couple who live alone and have no other means of tele-communication. Their landline is 034-312 1497. Kindly address at the earliest. ...
To Telkom management /customer services I've sent some escalation e-mails that have not been responded to recently. We are currently waiting to have our fault and order completed. This is a standing matter since 11 January (Fault 45CTK130113) that has not been resolved, furthermore an order was ...