The two technicians, who eventually came out to assess the problem, after my report of intermittent ADSL issues, fault ref 175CWK100413, were of no help at all and did not even test the modem, merely said that it must be the modem as it was not the line. They told me to take the modem to the ...
First off im a web developer and work from home, so needless to say my internet is utterly important to me. on 11/04/2013 Logged a fault, the technical support did a port reset on my line and the line dropped, it then took them 6 days to get the line back up, now that the line is back up, there is ...
Following reporting a fault to Telkom, no one can advise what is happening or provide a timescale for the fault to be sorted out. Having made repeated calls and escalation emails nothing. It is typical of Telkom to its customers over, abuse its monopolistic position and still expect to be paid for ...
"Your escalation reference number is ARS 223849. We apologise for any inconvenience caused." This was the message received by Telkom in March 2013, the final result, Telkom had placed us back on the prepaid option & we were given credit on our line for the inconvenience caused. Thus I ...
Graham was quick, helpful, kind, patient and willing to do more than required. I asked about WI-FI coverage and he took the time to explain how it all works, where I can obtain it and then took the time to check if my debit order instructions were ok and if I got my account delivered to the correct ...
I had two faults; a problem with my ADSL line, and a noisy phone line. I reported the fault to Telkom on March 28 and received fault reference: 522CNK280313 An individual fixed the ADSL connection, but the phone line is still VERY noisy. In addition, the ADSL does not work when the phone is in use ...