Telkom have taken over 5 months in organising infrastructure in a new suburb in Cape Town. Ive been following up on almost a weekly basis, everytime a different excuse is heard. "Awaiting end of financial year end", "halt on line installations" etc. As a consumer not only am I ...
A Telkom land line was ordered approximately 3 months ago from which I was told I had to have a draw wire installed in the conduit to the utility box at my own cost which I have completed. That order was closed and new order was placed about a month ago. 3 technicians responded to the order each ...
I'm trying desperately to cancel my Telkom account as I am moving house at the end of May (PLEASE NOTE I ONLY WISH IT TO BE CANCELLED THEN) but the 10210 number is completely ineffective. I have been sitting on hold for 30 minutes and counting. If my line is not cancelled at the end of May because ...
In March 2013 we already logged a request to transfer an existing ADSL line to a new premises. The scheduled date was for the 4th of April. On the 3rd, they at least call to confirm it, but never did it on the 4th. When we called them to find out what the status is, they claimed they were not aware ...
I have move homes, within the same area, and simply needed my ADSL line relocated. Made arrangement more than 3 weeks ago notifying them of the move. First time, they never came the time they said they would. Then they rescheduled for this Saturday, and never pitched. Telkom never follows up, like ...
Following my earlier complaint about unreliable email from Telkomsa, I received absolutely NO assistance/feedback/resolution of my problem. I still cannot rely on my emails reaching a recipient, even though same email shows in my sent items folder - no error messages received. In desperation I have ...