I have been trying to get hold of a prestige banker with a query i have regarding my vehicle financing. it has been horrific trying to get hold of anybody and I've been phoning and emailing, i have even starting escalating the situation to superiors and team leaders at prestige and not even then ...
I'm disgusted at the service of Standard Bank call centre, I wanted to increase my EAP limit and I have sent the secure message but no one called me or responded to my message. I then tried calling the call centre, I've waisted a lot of airtime trying to increase my EAP limit. When I get hold of ...
It is such a pleasure when expectations are always exceeded!! Besides the many interactions and great service experienced in the past, this is another example of the great service I received from Standard Bank, in particular form Ntombi Ndlalane; and I thought it high time I share. My son and his ...
Internet Banking - Twice in three weeks, could not log in to Internet Banking, using correct login details. Error message saying incorrect details. For the second time in three weeks, had to spend an hour at the branch to change ATM pin, create CSP and password. When I asked the call centre agent ...
This is an update to my previous post regarding two claims against my homeowners policy: As requested by Standard bank, my policy# was emailed to Ameera Khan on 11 April. I also informed her that after holding for 25 minutes, I was told that the only part of my claim that would be covered was the ...
My salary was due to go through on 25/04/2013. When this did not happen I confirmed that HR had all the correct details, which I personally confirmed. I then went into Standard Bank @ Gardens Center and was informed that my account had been blocked. The apparent reason for them blocking it was that ...