This is an update to my previous post regarding two claims against my homeowners policy:
As requested by Standard bank, my policy# was emailed to Ameera Khan on 11 April. I also informed her that after holding for 25 minutes, I was told that the only part of my claim that would be covered was the edge of the driveway where the concrete had washed away.
On 12 April I received a call from Nicholas Morate who told me that the policy did not cover damage caused by burst water mains. I asked him why the bank had then sent someone to clean our pool, not once, but twice. He said that they should not have done so. I also asked why Felicity had told me the previous day about the paving being repaired.
I asked him to go away and to familiarise himself with my claim & also the policy and to call me on Monday, 15 April, when he could give me more information.
Needless to say, I have not heard anything further from Nicholas, nor have I been contacted about the supposed approved repaid work.
The service I have received has been absolutely shocking. It seems as though Standard Bank are happy to take your premiums, as long as they do not have to settle claims.
Joan Dent
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