I'm finding it impossible to get a straight answer from anybody at FNB regarding access to their SLOW lounge at OR Thambo. The FNB website has various criteria which contradict each other and, looking at the number of complaints on Hello Peter, the service seems highly unacceptable. What's the ...
I am not a regular traveller by plane but used the Slow Lounge twice at the beginning of May 2013, gaining access with my FNB Platinum debit card. Turns out the rules have changed so technically and legally they can charge me, however I expected some logic from FNB and just received bureaucracy. I ...
I phoned BA Special services this morning, and was put through to Richard, he answered and said "BA Special Services please hold" - i waited 6 min 30 seconds whilst i listened to him and another person discuss thier slow lounge access. I thought it was EXTREMELY RUDE and UNPROFESSIONAL to ...
Twice I have tried using your services and I was turned away with no valid explanation, I am traveling again next month and dont want to be embarassed again when I am asked to turn away, Will I or will I not be able to using your service with a guest? NOTE THAT ALL THE TIMES, I DIDNT MIND BEING ...
My husband & I recently joined FNB and heard about this wonderful SLOW lounge 'free' benefit to platinum cardholders. We travelled from OR Tambo to Cape Town Int Airport last week and decided to make use of this benefit. At neither of the lounges upon entering, were we told about the R250 ...
I recently visited the slow lounge at the King Shaka airport domestic lounge. I do travel quite a bit and regularly make use of this facility without any prior incidents. On this occasion the R250.00 access fee was not refunded. I did an inquiry with Premier Banking. They mentioned that a new ...