I just want to say how pathetic Sanlam Death Claims Customer services are. On 16/05/2013 i sent through documentation that needs to pay out with all the documentation that should have been attached. I phoned to confirm and they advised that there is one more form to be filled in. they also said ...
ACCORDING TO SANLAM A MEMBER'S PENSION IS SUPPOSED TO BE PAID OUT WITH 4 TO 6 WEEKS AT MOST BUT THAT'S NOT THE CASE WITH ME AND I'M NOT VERY IRITATED WITH THE EXCUSES THAT I KEEP GETTING. THE LATEST EXCUSE IS THAT THERE ARE AMENDMENTS BEING MADE; IT'S BEEN 2 WEEKS SINCE THAT EXCUSE WAS GIVEN YET IT ...
Basically i need to say Thanks a MILLYon to Paul, he made my week, he is very professional yet polite, i guess its his nature, i just hope your bosses know how well your treat your clients, which will definately make me go back to asking for him should i need any assistance. Thanks Mr Gertse ...
Don't consider using the email option on the website... you can just as well email the Queen of England... you won't get any service ...
Death claim submitted in Feb this year. It has now been almost 4 months. The last email supposedly sent to me on the 25 April requested outstanding requirements which are clearly on the form and I confirmed this with a call centre agent. We a loved one passes away surely the sanlam should have more ...
The will is at sanlam they told us that they are going to hand in over to the attourneys they haven't done their job they sold the deceasts veacle and paid of some debts but there was insurance on the veicle to be paid in full if the owner passed away they never claimed it in a years time worst ...