My father has a Russells account that i pay for, unfortunately i went through a financial crisis and could not pay my accounts or debt anymore, i had to go under Debt Review. Last week i got an sms from Russells saying that they are going to reposes my furniture, i do understand they are only doing ...
In November 2012 i phoned Russells Queensburgh about a bed i purchesed in March on HP from them. The springs in the matress was collapsing and the matress is still under guarentee. Christopher informed me that the bed must be inspected by eblo as per protocol. ln december edblo's people came an ...
I am appalled at the service we have received from Russel's at the East Rand Mall, The attitude of the Branch Manager and the accounts Manager is the worst I have ever experienced, when people talk about bad service, you don't really relate, well now we can, And the way the staff is treated is ...
I requested a settlement amount on my Russells account on 10 January. First of all - customer service via e-mail is pathetic taking 3 days to respond to a simple account query. Eventually received a settlement amount on the 18th January which i paid on the same day. Since payment was made i have ...
In august I bought a lounge suite from russels (brown) witch they Tore as they brought it into my house by the door. I went back ASAP and they gladly replaced it. It was damaged again (the 3 seater). I phoned them and they dit not have brown replacement, they asked me if black was in order witch I ...
I opened an account with Russels Kerk Street, i purchased a fridge, however they did not deliever it, i waited for 6 weeks, i requested precious to cancell the account and she assured me that it is cancelled, that was last year end of december, now i get an mms advising me about the account, i told ...