Purchased a heritage pillow Top cm queen base & matress set extra lebght with brown suede base. On collection of the bed we open the base and the colour was incorrect & also the base was damaged & dent, and i was told to take it as Rochester promised to swap the base, when i look the ...
We purchased couches Jan 2009 to the value of more than R40 000.00. Only 3 people sit on these couches and already they have fallen apart. How convenient that this happened only a month after the warranty lapsed. Well done to your testing department, you got the timing down to a "t'. You ...
I purchased a bedroom suite on 26 January 2013 and was promised delivery 2weeks later since the pedestals were out of stock by Frank. The 2 weeks passed and i phoned and i was promised within 3days.. 2days later i was phone by Elize from the head office who made the same promise which ended in ...
I ordered a couch end of December begining of January, and since then i am still waiting for delivery they first told me half of Feb and then the 8th March and all of the sudden 19 March, just not getting what i ordered very bad service and they always say it is the supplier but if you are ...
On 11 january, I purchased a lounge suite from Rochester Stoneridge. The lounge suite ordered was a 3 seater and a 2 seater couch, of which i took the measurements in store on the day of purchase. The couches were delivered late, of which the 3 seater which was delivered came with 3 broken legs. I ...
After excellent service in store in the Centurion branch, we decided to give the company an oppertunity. The sales rep made commitments to give us a final quote within the week. Wednesday I phone and left a message, but he decided not to return my CAll. Friday I phone again, asking for the quote, ...