To cut a long story short, I bought a tv stand on the 25th February, it was delivered but half assembled and one leg was broken. When the drivers came back to collect it, they said they had a lot of similar stands returned by customers in the warehouse because they are poor quality, to my surprise ...
The strory is so involved and long that i will give the short version. Rochester is the worst furnoture store in the country not only do they have a dont care attitude but their service is disgusting. i ordered furniture from them in October 2012. the stock was delivered in drips and drabs. ...
Purchased a DVD cabinet on the 04 February 2013 and was promised it will be ready after a week. we have tried collecting the unit three times with no success. on the 11 March 2013 i decided to request for refund and submitted the form to them. on the 14 March did a follow up on the refund and spoke ...
Honest and Senius (Vehicle reference 2) just delivered my order. They were already waiting for me when I arrived and were very quick to offload, unpack and setup the couch. They were courteous and very efficient in everything they did. I am very happy. ...
Hi On the 6th December 2012, I recieved delivery of furniture i bought at Rochester Woodmead. With this delivery, I recieved a damaged headboard of which I refused to accept and it was returned. I have been following with Rochester Woodmead and Yule- the distribution person for replacement item but ...
Following my report on 4 March - We finally received our repaired couch back but still not a single peep out of Rochester head office nor the Randburg store or its useless manager. Clearly the attitude of NO after sales service starts at the top of the Rochester tree and has filtered all the way ...