Referring to our previous complaint named: 'More than 6 months to deliver 8 dining chairs'. The style of the chairs has changed, and all 8 chairs need to be replaced. On 18 April 2013 they dilivered 5 chairs (instead of 8 chairs), of which two was damaged. We took delivery of the other 3 chairs, ...
We bought a bedroom suite on 29 March and haven't received the full bedroom suite to date. We had to threaten Rochester Carnival Mall that we would cancel the order upon which the manager reacted and arranged for delivery of what was in stock. The incorrect dresser was delivered and returned and ...
I have had an issue with my furniture since Feb 2012 when we purchased it. Rochester store manager in Randburg has been arrogant in his response to say the least. I have not heard from Rochester since my second complaint and I am sure they are hoping I will go away. Yes, I might eventually but ...
Hi, I am very upset with the service and attitude given by the Rochester Home Decor. I have a lot typed out, but cannot attach it here. in short I need help to contact some higher authority regarding the matter. Ombudsman or any society that can assist me with getting somewhere with this company. I ...
I have lodged a complaint over 3 weeks ago and Rochester responded to say they will be in contact with me and to date, they have failed once again. https:///rochester-home-decor/complaints/extremely-poor-customer-service-1059175. I called the Banch manger Derrick to assist with my query, and he was ...
Rochester delivered a bedroom suite which was badly manufactured and finished. I complained and noted the defects on the delivery note to make it clear that I had not accepted the goods in that condition. I was told to talk to the manufacturers. I did so and they agreed to sort out the defects. The ...