We ordered a cabinet in Nov 2012 and paid it in full, it is now the 5th cabinet that was supposed to have been delivered last week. I spoke to Wayne last week Thursday as I could not get a hold of Dorian, he left without phoning me back, no surprise as no-one from the company ever does!! When I ...
After purchasing my goods at Rochester i was promised delivery with 6 to 8 weeks. * weeks being 24/03/2013. After calling and visiting the store my goods were eventually delivered on 6 April 2013. Everything except 1 lounge suite. I was promised the deliver for the 20th - Rochester delivers a ...
There are very few stores that provide a high quality service to a customer. The Rochester store that opened up in Northgate is one of these stores. I visited the Rochester store at Northgate on Friday (19th April) and as I entered, I was greeted by a friendly gentleman, Vincent. He was very ...
I do not know where to start with Rochester! I have had terrible experience and coming up against walls! We purchased 2 couches from Rochester at separate times and the 1st one started fraying on the cushions a couple of months after buying it, we don't use it often. The 2nd couch arrived with a ...
I ordered an expensive leather highback chair with matching leather couch in 2012 (R20 045). Items were delivered during Oct/Nov 2012. The highback chair has wooden legs - after the delivery guys left did I notice small dents in the legs, and some staples sticking out. As promised by Elize they ...
I purchased a sofa from Rochester and the gentlemen at the stoneridge branch were exceptional. As the transport was very expensive i collected it myself and delivered it home. Rochester were supposed to refund 415 rands as i collected the sofa. They have not done so for the last two months and have ...