On 22 December I sent a notice of cancellation for my former NIMAS medical aid, which was taken over by Resolution health. The cancellation was with effect from 1 January 2013. On 2 January 2013 I received an e-mail confirming receipt of my e-mail, noting that I have to serve a 30 day notice ...
I am Donald Sadler. I complaint about Resolution refusing to pay the full medical bill on the 22/01/2013. they did sent me an email on the 23/01/2013 telling me my case is under investigation. Its today the 31/01/2013 and they have not came back to me with a answer and the Doctor is on my back ...
I have been with Resolution for almost a year now and despite various emails and phone calls I have not received a response. During the three month waiting period, my husband had to go get blood tests for his chronic condition. This is one that is listed as a PMB and I confirmed with Optivest, that ...
Can someone from Customer Services please call me as I am not happy with the attitude of one of your staff who phoned me. ...
Firstly, I don't understand why I must always resort to complaining here in order to get a response from you people... This is the 3rd time in 3 months that I am complaining on this site about the same thing and it is pathetic, in fact this is disgusting service! I pay a LOT of money every month ...
For some reason when ever i have to submit a claim through for payment, its just so amazing how the statements get lost, never go through on email, or the claims department is just soooooo busy that they have not captured the claim yet. it does not matter who you speak to or what reference number ...