I had sent through proof of payment and supporting documents to Resolution, did not receive a response to say that it was received. so I called a week later to find out what had happened, they said they did not receive the claim, so I resent the original mail I had sent, only to call them today and ...
It's unbelievable. They just do noyt want to pay the medical bils. My dr send me to Orhopeed. He insisted me to pay his bill and claim back because they have too many trouble with Resolution. I paif the bill R560 and claimed. Resolution paid me R278.36 while I still have R107 891 for this 2013. My ...
My daughter needs to have a procedure done in hospital on the 10th December. I have been trying to caontact the medical aid for the past 2 days and can't get any reply on the phone. I then emailed today and still have had no response. This is terrible as I need to plan so I know if the procedure ...
Needing to get pre-authorisation for a medical check-up I send an email with all information including doctors name and practice number, date of appointment, only not having path lab details as this would only become known after the appointment. Some 40 minutes later I get an email requesting this ...
I am dissatisfied with the service and lack of communication. On every single e-mail I've ever sent to Resolution, I always receive an e-mail with the following: "We hereby acknowledge receipt of your e-mail enquiry sent to [Email Removed] Please note that this is an automatic reply confirming ...
On many occasions I have had to call Resolution Health, and every single time you get transferred from pillar to post numerous times. Today I called to confirm receipt of an email and was transferred to 4 different people. After holding for at least 30 mins the call was dropped. This happens almost ...