Protea pro card division phoned me to renew my pro card as it has expired. I explained to them that i do not use it and it means nothing to me. They then stipulated that if i renew i will not loose my previous years vouchers and just gain more to go and stay at their hotels. After confirming a ...
In the early hours of Thursday morning I went to Protean Wanderers hotel to try to book into one of their suites. I am a VIP prokard member and I hence qualify for some vouchers that I wanted to use. To my dismay, the team at the front desk refused to help me "since I hadn't booked in ...
I received a call from Natalie from Protea Pro Card tryin to sell me some membership! Her manners were extremely poor asking me if im as good looking as i sound and calling me Sweety Pie!!! Furthermore im asked if im single etc??? What kind of an opertion do you people run there!!! I then called ...
We stayed at the Protea Hotel Stellenbosch on the 4th of May for a night, and arranged for them to do a breakfast pack for us as we had an early flight the next morning. And we clearly stated this to the reception staff on duty. With check out the next morning, nobody knew anything about this, and ...
I am a gold prokard holder. I travel all over South Africa and always stay at Protea Hotels. I am also a smoker. Some of the Protea Hotels do not provide rooms for smokers. This is discrimination. Smokers pay for their rooms the same as non-smokers. As a gold prokard member I expect preferential ...
I made a booking (thru Protea SA) on behalf of my father, who is a Prokard member (reservation number : 2016176). On arrival at PH Long Beach Lodge, we were told that the hotel was fully booked and our reservation was made in error and told we were 'upgraded' to PH Burning Shore. At Burning Shore, ...