I visited the Fire and Ice branch in Cape Town on Saturday (06/04/2013) to try out the milkshakes etc based on numerous recommendations. After settling the bill, my boyfriend and i walked back to our car along the deck outside the front door. I ended up falling into a hole in the wooden slats next ...
My husband and I enjoyed a stay at Mt. Grace last September, and were advised at reception that my prokard rands would be updated accordingly. I waited, and after some time, the monthly statement did not reflect our stay. After contacting Protea hotels (Lindiwe), she said she would take care of my ...
What was meant to be a special weekend turned into a nightmare of poor service from the reservation to even after we had checked out. My booking was done online but I contacted the hotel via mail for our spa and dinner bookings I got not response until I followed up by phone having booked a room ...
I had a room booked for a night (25/03/2013) and when I got there it turned out to be a double room with two single beds instead of a double bed. After calling the hotel reception to change the rooms, I was told that that the hotel is fully booked and if I want a double bed I should combine the ...
Thank you to all the staff at Protea hotel Clarens we stayed in the hotel the 20th March 2013 and the service we received from all the staff was great. It was my wife''s birthbay and they went all out. Well done team and thank you You will be seeing me shortly and I will recomend you to anybody. ...
I take off my hat to these people Mrs Petrella (Umhlanga Ridge), Mrs Malan (Midrand), Leoni and Sameera (Head Office). Each one of them go the extra mile to ensure that my bookings and requests were met with my exact wish and even beyond that. whatever issues i had previously have all been ...