I am a very disappointed customer. I called at 8:00 in the morning requesting assistance with my broken window.. I was told that a representative will contact me shortly. I waited for 1h30 minutes and only after calligraphy them did I get someone calling me back. Filled all relevant details, and ...
Claim No: 105998383. I logged a claim via online submission on 16-12-13 morning. No response. You offer a 24-7 service that I pay for but do not deliver. 17-12-13 I had to call you guys to get service. Tow truck driver was late for appointed time, I had to drive my broken down car, at his ...
Everyone of my relatives said " you better be careful with Outsurance, I've heard they take forever to pay out and don't give you the quality you had etc etc " I was more than pleasantly surprised with the way my claim was handled. Considering Christmas was fast approaching I couldn't ...
I had an awesome experience with James as my insurance broker for vehicle finance. He was patient and followed through on promises made e.g. completing follow up calls at specified times. Great energy kept our interaction going and he took the time to explain some of the more complicated wording ...
I have been with outsurance for several years and have three vehicles and two households insured. I have paid the premiums diligently. And now when I have a claim for for a cheap radio and GPS I am told that I didn't specify. Outsurance I haven't specified anything on all my policy as I was told ...
I was one of the people affected by the storm on the 28th November 2013. I submitted claim request on time on the 29th. I was allocated an adviser by the name of Charlene. I was also appointed a contractor MONTEIROSE PROJECTS. I called Outsurance and asked if I could use my own contractor because I ...