When I took the retirement annuity telephonically, the consultant said to me, they will first deduct on the 17th July 2013 as part of their policy. Therefore I did ensure that theres money available on that day. To my suprise there was no deduction. I then called the office, where i was told that I ...
I refer to my previous report (complaint) Old Mutual declined the severe illness benefit claim. They say that the maligma melanoma cancer is not severe enough as it has not penetrated the tissue.( this was never explained by the insurance broker!!! He stated that the policy will pay out when the ...
In May 2013 I settled my loan with old mutual finance, I was told that there's an amount that I need to be refunded, and that I must go to the nearest branch to sign documents. I explained to Asanda that I will only be able to go to the nearest branch which is in the CBD on the 3rd June she said it ...
I resigned from the company I used to work for along with my husband, his payout was finalised after some enquiries and definitely not within 21 working days. Some of my paperwork still needed to be finalised and after sending them everything they needed the person working with my case still hasnt ...
Ek het in Oktober 2008 'n Ou Mutual uitkeer polis uitgeneem deur France Holtzhauzen van Highveld. France het aan ons verduidelik dat dit 'n 5 jaar plan is en dat ons na 5 jaar die polis kan stop. Nou hoor ons dat die polis 'n 15 jaar termyn het, wat nooit so aan ons verduidelik is nie. Volgens ...
I am a professional women that took out cover for severe illness. I was informed by my broker that should I be diagnosed with cancer my severe illness benefit will pay out. Now the claim was declined because my serious spreading maligna melanoma cancer has not spread into my tissue. What is my ...