Old Mutual cancelled my Retirement Annuity without my valid signature. When asked for a copy of the cancellation request, I was forwarded a letter with no signature. I was harrassed in a way that required me to approve a forensic investigation. When I enquired about the outcome several months ...
THE NECESSARY DOCUMENTATION WAS SENT VIA OVERNIGHT MAIL, TO OLD MUTUAL ON 2013-10-30. I PHONED THEIR POST OFFICE THE ITEM WAS DELIVERED THE VERY NEXT MORNING. THE TRACKING NO. IS TC049536616ZA. I PHONED OLD MUTUAL TO INFORM THEM OF THIS. THEY TOLD ME THAT THEY DID NOT HAVE IT ON THEIR SYSTEM AS ...
I have been trying to get hold of Old Mutual for the last 2 weeks now regarding my Pension Fund withdrawal that was paid into the incorrect account. When I 1st called to change these details I spoke to Ryan and he changed the banking details for me. I specifically told him that they should not pay ...
I bought a Retirement Annuity Plan with Old Mutual through a broker. In August 2012 Old Mutual Announced that their broking agreement with AIFA came to an end and therefore I did not have any contact with my financial adviser who was employed by AIFA. In January 2013 I needed financial advice after ...
I have been on the cellphone now for almost 75 minutes trying to find the right person to speak to. I have been diverted to 5 different people in different depts and nobody could help me. Eventually I ended up with the very first dept and then got cut off!!! I have been a customer for many years ...
I had an old mutual retirement fund through a company I recently left. Coincidentally, this company has moved its business to another group as of 01/11/2013. I resigned on 11/10/2013. When I first contacted Old Mutual to confirm if they were notified of my resignation (as I wanted to ensure that I ...