On the 20th October I sent an email to old mutual services requesting a cancellation of a policy. On the 30th October I was debited for the same policy I requested to be cancelled. I phoned client services who confirmed that the policy was cancelled on the 29th October. When I queried as to why I ...
On the 24th of 10/2013 i went to Old Mutual in mamelodi crossing to cash one of my policies as i am getting married in Dec, i was told that the policy had lapsed and completed docs to have the money refunded to me which i was told it would not be the full amount and i would have the money in my acc ...
I am very disappointed with a service I received from Mutual & Federal, It been two month now waiting for my hospital cash plan approval. Each time I phone the call center they keep on telling me that they waiting for outstanding document. What suprising me is that I sent outstanding document ...
After OMF defaulted my account after missing two payments, they send my account to legal, i then madean agreement with them that i will pay reduced amount that the new contract stipulated and for the past 2 years i had beeen paying then religous without missing a payment, last month i settled the ...
25 years ago I took out an endowment policy with old Mutual - one of the worst investment decisions I have made. After 25 years I have not recovered my premiums in today's money. For 25 years OM did not bother with servicing my policy. Suddenly a month before maturity I started receiving a number ...
Hi OMF Team This is a compliment to a lady called Ashley Coverly at the OMF call centre. She managed to resolve my query and go the extra mile... keep it up. ...