On 28/10/2013 I went to the Vereeniging Branch of Old Mutual to cancel my Retirement Anuity Policy. The lady who helped me told me that it takes 15-20 working days to get the policy closed, paid up and me refunded back my premiums. On 18/11/2013 I called the Old Mutual costemer service center to ...
HEADLINE unprofessional services Lerato came to my workplace and sold a retirement policy for me, i agreed to the policy but later the same day i changed my mind and i called her to cancel the policy, she said it was okay she was going to cancel it, to my surprice after 1/2 i got a letter confirm ...
I lodged a complaint about poor service i received from employees of Old Mutual Finance and i have to say i received a quick response from Coleen and Dareen about my complaint. They both handled my complaint with care and respect and we quick to deal with my grievance. Thank you for the prompt ...
My father had two policies with Old Mutual and now he is deceased I called Old Mutual regarding my fathers policies and pay-out as my dad never claimed before. The consultant confirmed that my father had life cover with them but he can not confirm anything about payment as his system is not showing ...
R.A.matured 1/8/2013. Submitted claim 30/8/2013. Due to legal requirement 2/3 had to be reinvested. This took about 20 Mins. The 1/3 payout however has now taken more than 3 MONTHS without any progress. O.M. blames SARS for the delay but is unable or unwilling to give specific reasons. Despite ...
I discovered that I had 2 funeral policies with Old Mutual. When I queried these policies, I was informed that they are the same and only 1 policy will be paid out once claimed. I immediately requested that they cancel the 1 policy and refund my premiums. They were debiting my bank account for 3 ...