I didn't think OM service could be worse than the service I received taking out the policy & trying to gain basic access to my account - however, it gets worse. I have been frustrated to the point where I no longer want anything to do with OM and want to cancel the policy. I have spent ...
My mom passed away on the 5th Nov 2013. She had a funeral policy with Old mutual. My sister and I submitted the claim and all docs required on the 11th Nov at the Queenstown branch and we were told it would be paid out in 48 hours. Claim has not been paid out to this day. If we were relying solely ...
After so many attempts and payment arrangements I am still a victim with a bad credit profile. Old mutual os deducting their installments a day before my salary date. They said that happens when an account is in arrears. Does that sound reasonable? It's disgusting and no one should go through ...
Hi I have been trying to get a hold of your department for quite some time now and it is so irritating when you cant get through and when you do you speak to a consultant they tell you that they don't deal with that and will have to contact another department to source the information even thought ...
I have 2 policies with Old Mutual I contacted the call centre a number of weeks ago as I wanted to make changes to the policies that I had. Both these policies are dormant policies and not doing much for financially. So, in order to maximize the existing balances, I wanted to consolidate both ...
I would like to know who give permission for my account to be debited on the 25 of every month if i only get paid on the 27 and i gave permission for the 1 that my debit order can go off, now i will have to be responsible for my bank charges once again. i want this problem to be sorted out and ...