I called yesterday about an equiry and the agent (yanga) could not assist me as the agent who worked on my case is on leave. This agent on leave arranged for me to send her documents which I emailed but there was no response. Apparently there is no one else who can work on the agent on leave's ...
Old Mutual is so incompetent with their agents blaming the systems which never seems to work accurately. I have to call numerous times telling them the same thing that my debit order date should be the 25th of each month. And they would just submit a debit order on any day they feel like it, at ...
I have sent a request to cancel my policies with, which took 3 days for them to respond to say they needed documents to be sent, I sent those documents on the 7th May and still today I have not received any feedback on query I sent a follow up email again with no response, at this rate I should ...
I have been trying for the last two weeks to retrieve my medical aid tax certificate from Old Mutual but have been unsuccessful. All i get is "we no longer have those records" You see they sold their medical aid business and have been taken over by new administrators but according to the ...
I am trying to get hold of old mutual trust - nowhere can I find that.By the way, I think your switch board people are in need of some serious training. ...
Dear OLD MUTUAL, I wish to surrender my policies. I've sent an e-mail on 8 May 2013, to all e-mail addresses on your website, without ANY reply apart from the computer generated message. This morning I phoned your Client services who e-mailed me the forms. The forms was completed and mailed to ...