I purchased a new Neotel pone (a smaller one) after being a existing customer for about 13 months. I paid for it at the N1 city branch. The next month I was also charged on my debitorder for the device. I phoned them to rectify the mistake and they assured me it will be done with the next ...
After using a Neotel data account for 2 years, I cancelled the account in August of 2012 to take advantage of better prices with another company. I have fulfilled my end of the 2 year contract and have paid in full for the service provided. In fact I actually over paid by R533. When the account was ...
I called Neotel on the 20th of March to complain about a very slow Internet connection at my home. The person I spoke to (Patrick) asked me to do a speed test, 3 times that day, which I did. I then emailed the results of all 3 speed tests to [Email Removed] They said they would have a look at it, ...
On the 02 March went to Neotel shop in Menlyn to cancel my account due to very bad voice quality and extremely slow internet (struggled to get 100 kbps never mind 10 Mbps) - i.e. not what I had signed up for. I was told to write a letter, which I did and it was submitted immediately in the shop. 05 ...
We received the headset about a week ago and ever since have indicated to Neotel that the signal is extremely bad. On calling the technical department today reference number CR89735321, they indicated that we are in a coverage area and the phone should work. We therefore indicated to them that it ...
The handset that was supplied along with my internet package, has never worked properly, and although I have reported it on more than one occasion, Neotel has yet to fix it. I contacted the call centre recently, but have heard nothing since. ...