I bought a 24 gig internet dongle from Neotel in January 2013. Around 5 March 2013 it stopped working and I phoned the call centre to find out what the problem was. I was told that they had a problem with the server and that it should be fine the following day, which was not the case. I phoned the ...
I have been trying for 2 days now to get my voice mail activated. I dial 220 and I get a message saying the number is invalid, I dial *33*220# and it says the service is activated but still nothing works. I managed to get hold of the technical department after holding for an eternity, the person ...
I am unable to utilize a paid top up voucher, Why??? Despite having asked on numerous occasions for this to be rectified. Despite having been told that Neotel had a "technical" problem over the xmas period and Despite having received an email confirming that their technical problem has ...
I don't usually complain about bad service, but this time it is necessary that I do. I am an existing Neotel customer who applied for an Internet service in addition to the voice service that I have, and was promised delivery of my Internet modem within 48 hrs once I've submitted all the required ...
I wish to pass my gratitude to Ashford who handled my quiery with utmost professionalism, big up to him he is really doing a fantastic jo ...
I am highly frustrated to say the least with all the attempts I made to sort this issue out. I have reached the end of my rope and now investigating on getting a Telkom ADSL line fitted so that I can at least run my business. I have lost money and time due to Neotel, your response time is pathetic ...