We contacted the centre on 11 Jan 2014. We required details of the merchant against which a payment was made as the statement reflected the card number instead of the merchants details. I was explicit in establishing their turn around time in which a response would be expected. I was informed that ...
There's not even once that i go to that branch that i leave happy and satisfied! i lost my bank cared and went to the branch to report and replace was told to wait for an sms and bring my id to receive the Card received an sms and a reminder sms two days after stating that i need to fetch a a card ...
I Realized that my account hasbeen double deducted and contacted their contact centre. I'm firsty left hanging while the other person (Sidelile) is doing his personal stuff, or what ever he is doing. After phoning back apperantly no-one seems to know Sidelile. Well I get transfered to a lady ...
We sold a property in October 2013. Our transferring attorney has been trying since late November 2013 to get the bond cancellation amount from Nedbank. Till today she has been unsuccessful and this has cost me, the seller another two bond installments. This is the most unprofessional bank ever and ...
Im pleased to mention that Nedbank responded and resolved my initial complaint within a matter of hours. Their follow up and feedback was quick and efficient. Thank you very much and I hope this process will help avoid similar problems in the future!! ...
During December 2013, there were transactions on my bank account that were not processed when I swiped. According to the manager I spoke to at the call centre of Nedbank, advised that the reason for these transactions not being processed is because the merchants I made the purchases from did not ...