I spoke to a call centre agent on Monday 11 November regarding a refund of R1978.07 which is due to me. The consultant did not ask me for bank statement although I told him that I have changed my account to a different bank. He took my banking details and told to expect payment within 48 hours. 48 ...
Roshen THANK YOU for resolving my complaint in a professional and friendly manner. You treated me with dignity and respect as a Nedbank client. I only understood after you explained to me why it took time to resolve my complaint. I know you had been awaiting information before keeping me in the ...
I applied for a credit card over a month now with nedbank and they just don't want to issue me with a credit card. I have a clear credit record from transunion and experian and I don't even bank with nedbank I called the complaints department a lady was extremely rude to me instead of helping me ...
I inquired about one of my accounts at the help desk at Nedbank Monanta. The lady helping me, Jessica was rude and obnoxious. After some time I became frustrated and said maybe I should just closed all our personal and business accounts if this is the way this is done. Without responding with a ...
How else do you explain the insane banking charges, Service fees and sundry charges for an account I use once every 3 months. September Sundry Fees of R4.00 and Sundry charges of R51.00, nothing purchased in September. October, Still no purchases but Sundry fees, R306 on the 14th and again on the ...
One month later and I am still getting the same POOR service from David. This, despite receiving a 'courtesy call' from Nedbank (in response to my complaint last month about David's poor customer service) to inform me that the issue had been addressed and the necessary action taken against David. ...